Team & Growth service
Ongoing Tech Support Plans
A friendly help line for agents: unlimited how-do-I questions, fast fixes, monthly health checks and a named person who already knows your setup.
What Ongoing Tech Support Plans means for you
An ongoing support plan means you text or email one team and get a human reply: a locked account, a printer that will not sign, a CRM quirk, a phone that stopped syncing. We keep your stack healthy in the background too.
Tech trouble never arrives at a convenient time. Having someone who already knows your setup turns a stressful deal-day problem into a ten-minute fix, and the monthly check keeps small issues from becoming urgent ones.
Problems this fixes
- Googling fixes while a client waits
- Paying hourly rates for every small question
- Updates and renewals nobody tracks
- Accounts locked out before a signing
- No one reviewing your setup after the first install
What you get
- Email, phone and text support during extended agent hours
- Remote support sessions with your permission
- Monthly health check: updates, backups, security alerts
- Licence and renewal tracking
- Priority handling on closing days
- A quarterly 20-minute stack review
Tools we commonly work with
Results you can check
We prefer to prove it. After ongoing tech support plans goes live we run test leads, test restores or test sign-ins, depending on the project, and send you the results. Target: first response inside one business hour for agent plans, with closing-day requests prioritised. Targets are objectives, not guarantees, but we are open about where we are on them.
How Ongoing Tech Support Plans works with us
Every ongoing tech support plans project begins with a free 30-minute consultation. We ask what you sell, how leads reach you, which tools you already pay for and what keeps you up at night. A short audit follows, then a fixed-scope plan with a price and timeline. Work happens in focused sessions around your showings, and you see each change before it goes live. We finish with a handover, a written summary and a follow-up check a week later. Target: first response inside one business hour for agent plans, with closing-day requests prioritised.
What ongoing tech support plans costs
One-time setups start from $750 and ongoing per-agent plans start from $89 per month, with team pricing for larger groups. For ongoing tech support plans, the final figure depends on how many agents, devices and tools are involved. You receive a written fixed-scope quote after a free 30-minute consultation. Prices are in Canadian dollars, plus 5% GST, with a 10% launch discount and no lock-in. See the full pricing page for plan details.
Works with the tools you already use
We rarely ask you to start over. For ongoing tech support plans we commonly work with Remote support tools, Password manager, Microsoft 365, Google Workspace, Follow Up Boss and Backup monitoring, and we connect them to your CRM, calendar, email and signing tools so information moves on its own. If a tool does not fit your needs we explain why and offer alternatives, but we never push you toward something just because we resell it. We do not resell software.
Who Ongoing Tech Support Plans is for
Ongoing Tech Support Plans suits solo realtors, growing teams and small brokerages that want professional tech without hiring someone full time. It is especially useful for real estate coaches, mortgage agents and real estate teams, where busy schedules and sensitive client information make a clean setup valuable. If you already have a tech-minded assistant, we work alongside them and fill the gaps.
The first 30 days
In week one we gather access, confirm goals and take a snapshot of your current setup. In week two we build and test. In week three we train you and fix anything you notice in daily use. In week four we review results together and decide what, if anything, to adjust. By the end, ongoing tech support plans should feel like part of the way you already work rather than something extra to remember.
Security and privacy built in
Real-estate files include IDs, financial details and contracts. We configure ongoing tech support plans so access is limited to the people who need it, sign-in uses multi-factor authentication and data stays in business-grade accounts. We design with Canadian privacy rules such as PIPEDA and BC PIPA in mind, and we record where information lives so you can answer questions from clients or your brokerage.
Quick answers
Do you resell software?
No. We are a consulting and support team, so recommendations follow your needs. You buy and own your own subscriptions and domains, and we manage them for you if you wish.
Do I have to switch tools?
Usually not. We build on what you already use where it makes sense, and recommend changes only when they save money, reduce risk or remove manual work.
Who owns the accounts you set up?
You do. Domains, CRM accounts and cloud storage are created under your name or your business, and we document the logins in a password manager you control.
What if I am not happy?
Tell us. We will fix it or refund the unfinished portion of a fixed-scope project. Plans are month-to-month, so you can leave at any time.
Is this suitable for teams as well as solo agents?
Yes. We deliver ongoing tech support plans for solo agents, teams and small brokerages, with role-based access and shared standards for groups.
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Ready for tech that just works?
Book a free 30-minute consultation. No forms, no pressure, and a fixed price before any work starts.